| The error Invalid token is displayed in the app during the authorization. |
The entered token is incorrect. |
Make sure that you are entering a correct token. |
| The status Stopped. Device is blocked is displayed on the settings page of the application. |
The client is not connected to the server. |
Make sure that your device is connected to the Internet. |
| The error Something went wrong is displayed. |
There is no Internet connection. |
Make sure that your device is connected to the Internet. |
| The Face Machine license is missing. |
Purchase the Face Machine license. |
| The 3DiVi Face Machine app is not running. |
Run the 3DiVi Face Machine app. |
| Authorization was not performed (the token was not entered). |
Enter the authorization token (see Steps 1-7 in the Installation section). |
| The associated Edge device was deleted from the Face Machine server. |
Update the token in your personal Face Machine account. |
| Events from Telpo are not received. |
The client is not connected to the server. |
Make sure that your device is connected to the Internet. |
| The person was added to the database but is not identified. |
Telpo was not connected to the Internet when adding a person to the database. |
Restart the app. |
