| Faces are not detected. |
The client is not connected to the server. |
Make sure that your device is connected to the Internet. |
| A face cannot be detected due to the position of the device. |
Change the device orientation: from vertical to horizontal or vice versa. Besides, follow the recommendations below: - The camera should observe the face in a horizontal plane at an angle from 0 to 30 degrees, the optimum angle is from 0 to 15 degrees.
- The camera should observe the face in a vertical plane at an angle from 0 to 20 degrees, the optimum angle is from 0 to 15 degrees.
- It is recommended to place the camera at the face level.
|
| Poor lighting. |
Follow the recommendations below: - Illuminance level in the recognition area should be at least 200 Lux (only when the camera is located at a distance of no more than 3m from a face), the optimal value is from 300 to 500 Lux.
- Avoid back light whenever possible.
- Light should be diffused. Avoid harsh shadows on a face.
|
| The error Invalid token is displayed during the authorization. |
The entered token is incorrect. |
Make sure that you are entering the correct token. |
| The status Stopped. Device is blocked is displayed on the settings page. |
The client is not connected to the server. |
Make sure that your device is connected to the Internet. |
| The person was added to the database but is not identified. |
The device was not connected to the Internet when adding a person to the database. |
Restart the application. |
